Frequently Asked Questions
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Benefits
Q. When am I eligible for benefits?
A. You are eligible for benefits the first month after your assignment start date.

Q. What other insurance do you have available?
A. TeamStaff Rx offers life, dental, vision, and short and long term disability at very reasonable rates. Each of these choices are payroll deductible.

Q. Do you have direct deposit?
A. Yes, and we recommend that you sign-up for direct deposit to ensure you receive your pay in a timely manner.

Q. Am I eligible for 401(k)?
A. You are eligible to participate in the 401(k) program the first of the month following 90 days of employment.

Q. How do I make changes to or stop my 401(k) deferrals?
A. You may make changes to your deferrals by logging into your 401(k) account at wwww.principal.com or by completing the TeamStaff Contribution Change Form. Please contact the benefits department if you need a copy of this form.

Q. Do I have to re-enroll in 401(k) every time I start an assignment?
A. If you have had more than a three or four week gap since your last assignment, you may need to complete an enrollment form authorizing TeamStaff Rx to deduct your deferrals from your paycheck. If you are unsure as to whether you need to submit an enrollment form, please contact the Benefits Department.

Q. If I waive coverage now, can I enroll at a later date?
A. You may elect to enroll in benefits during the annual open enrollment period or if you experience a Qualifying Change in Status. If you experience a Qualifying Change in Status, you have 30 days from the date of the event to enroll in benefits. Failure to make the desired changes within the 30-day window will automatically be considered a waiver to make the changes until the next open enrollment period. Please contact the Benefits Department for more information.

Q. Can I go to the doctor before I receive my ID card?
A. Yes. Simply provide your doctor with your social security number and the group number.

Q. When will I receive my ID cards?
A. You can expect to receive your ID cards approximately 14 days after your effective date.

Q. Are there a certain number of hours that I must work each week in order to be eligible for benefits?
A. Yes. You must be regularly scheduled to work at least 30 hours per week. Check your confirmation of assignment paperwork or contact your recruiter if you are unsure of your eligibility status.

Q. How long will I have benefits after my assignment ends?
A. You will be enrolled in your medical, dental, vision, and AFLAC benefits until the last day of the month in which your assignment ends. Life/AD&D, Short and Long Term Disability benefits are terminated your last day of work. If you have committed to a new assignment with us for the following month prior to your assignment end date, you will have no interruption of your benefits coverage. If you have not committed to a new assignment, your medical, dental, and vision benefits will be terminated the last day of the month in which your assignment ended.

Q. Can I change my benefits at any time?
A. If you are paying for your benefits using pre-tax dollars, you may change your benefits during the annual open enrollment period or if you experience a Qualifying Change in Status. Examples of a Qualifying Change in Status are marriage, divorce, birth, adoption of a child, and others. A Qualifying Change in Status may allow you to add, drop, or change your benefits. You have 30 days from the date of the Qualifying Change in status to add, drop, or change your benefits. Failure to make the desired changes within the 30-day window will automatically be considered a waiver to make the changes until the next open enrollment period. Please contact the Benefits Department for more information.

Q. Am I eligible for COBRA?
A. Yes. Medical, dental, and vision are COBRA eligible benefits. Electing COBRA will allow you to continue your benefits for 18, 29, or 36 months. Consult your COBRA notification for more information. Your AFLAC and Life/AD&D benefits cannot be continued through COBRA. However, they are portable. Please contact the Benefits Department for more information. Short and Long Term Disability are benefits that are designed to protect your income if you have an accident or illness while actively employed. Therefore, these benefits are not COBRA eligible or portable.

Q. Do I need to notify you if my address changes?
A. Yes. It is crucial that you notify TeamStaff Rx when your address changes. Failure to provide us with your new address may result in your not receiving important benefits documents including COBRA election notices and 401(k) termination packets.

Q. How do I find a doctor in the network?
A. To find an in-network doctor, you may call the member services number on the back of your ID card or you may check the provider's web site.

Q. What happens to my 401(k) account when my assignment ends?
A. When you assignment ends and you have not committed to a new assignment, your termination date will be reported to The Principal Financial Group. Principal will mail you a packet of information that provides all of the options available to you regarding your 401(k) account.

Q. How do I elect COBRA?
A. At the beginning of the month following your benefits termination, TeamStaff's third party administrator, Conexis, will mail you a COBRA election notice. To continue your benefits through COBRA, simply complete the election notice and return it to Conexis along with your premium payment. You may also elect COBRA on Conexis' web site, www.conexis.org.

Q. Do I need to complete any paperwork to enroll in benefits?
A. Yes. You must complete the enrollment forms that were provided in your TeamStaff Rx benefits packet in order to be enrolled in benefits. Please return your forms to TeamStaff Rx, Attn: Benefits Department, 18167 US Hwy. 19 North, Suite 400, Clearwater, Florida 33764. You may also fax your forms to our confidential fax number: 727-299-9065.

Q. How do I contact Conexis?
A. You can contact Conexis via their toll free number, 1-877-722-2667, or via the web site, www.conexis.org

Q. Do you have Workers’ Compensation? If there’s an incident, what do I do?
A. Yes, Workers’ Compensation is provided for all our employees. If there's an incident, notify us immediately.

Q. If I need to reenroll into the 401(k) plan, will I have to wait 90 days to be eligible?
A. Provided that you have not had more than a five-year break in service, you will not have to wait 90 days to be eligible to participate in 401(k).

Q. How often do I get paid? And how can I receive my pay?
A. TeamStaff Rx pays you weekly. Your check can be direct deposited, sent by Federal Express, or mailed First Class. Tampa Bay employees may also come to the office to pick up their paycheck.

Q. What is per diem?
A. It is a daily allowance to cover meals and incidental expenses while you're away from home. It varies from city and state.

Q. What are your pay rates?
A. TeamStaff Rx offers a very competitive pay scale that varies by modality and location.

Q. Are taxes taken out of my check?
A. Yes, you are our employee and receive a W2 at the end of the year.

Q. What if I have a family emergency and have to leave my assignment?
A. Contact us immediately. At TeamStaff Rx we recognize the importance of families and will work with you and our client facility to make your emergency exit as smooth as possible for everyone.

Q. Can I travel with my pet? Who will make the travel and housing arrangements?
A. Yes, many of our employees travel with their pets! All we ask is that you notify us in advance so we can secure the appropriate lodging and travel arrangements. Please note that during some months, airlines do not allow pets to travel due to extreme weather temperatures.

Q. May I take my family member(s) with me on a travel assignment?
A. Yes. Please coordinate with your Recruiter and Housing Department. Remember, TeamStaff Rx is only responsible for the employee.

Q. Is it possible to stay longer than the original assignment stated?
A. Assignments vary in length from 1 - 13 weeks. Many of our assignments are extended, sometimes for a year or more.

Q. Do I have to sign a contract?
A. No, TeamStaff Rx doesn't require you to sign an exclusive contract. You will only sign an agreement for each specific assignment you accept.

Q. How many hours are standard?
A. Most TeamStaff Rx assignments are based on a 36 or 40-hour workweek. Ask your Recruiter for more details regarding the shift for the particular assignment.

Q. How can I reach your office during off hours or in case of an emergency?
A. Our after hours service is available before 8:00 am and after 6:00pm. One of staff is on call to assist you.

Q. What are your normal business hours?
A. Our offices are open from 8:00 am to 6:00 pm

Q. My resume isn't very good, can you help me with it?
A. Yes, TeamStaff Rx can assist with rewriting your resume to represent the skills you've worked so hard to acquire.

Q. What qualities are helpful for a good traveler?
A. Someone who is confident in their skills, is flexible, and loves to experience new things.

Q. Can I decline an assignment?
A. Of course. That's just one of the reasons that makes traveling so attractive. You decide where and for how long you want to travel.

Q. How can I be certain that there will always be work available?
A. Currently the Imaging, Radiation Therapy, and Nursing professions are experiencing a shortage across the country creating the current job market. In addition, the more flexible you are, the greater the number of opportunities that can be available for you.

Q. What if, after arriving at an assignment, I don’t like it?
A. Your Account Manager will work with you and make every effort to address your concerns.

Q. What happens if my assignment is cut short by the facility?
A. The facility will give TeamStaff Rx notice and we will do our best to find you another assignment.

Q. If I am on a temporary assignment and they offer me a permanent position, can I accept?
A. Absolutely. Just contact your Recruiter with the good news. If you are interested in the position, we can assist you in negotiating the best compensation package for you. This is a great way to find just the right position. If you are not interested in the position, and want to continue traveling, you are under no obligation to accept. The choice is entirely yours!

Q. What do I need to get started?
A. Your first step is to fill out our online application or request to have one mailed to you. Other documents that might be needed include a copy of your social security card, drivers' license, health records (MMR, TB, HepB and recent physical) and copies of your certifications and state licenses. Your Recruiter and Account Manager will let you know if any additional documents are necessary for your assignment.

Q. Do you recommend anything else?
A. You might want to consider having a nationwide cellular phone or pager. Many of our travelers have also found a laptop computer to be helpful.

Q. If I need a state licensure, how do I obtain it?
A. TeamStaff Rx has a licensing Coordinator who will assist you in the application process.

Q. Who pays for it?
A. The cost of initial licensure with a state is often reimbursed when obtained for a specific contract with TeamStaff Rx, and depending upon acceptance of a contract in that state.

Q. What types of jobs does TeamStaff Rx specialize in?
A. Our Permanent Placement Division currently places the following healthcare professionals:
· Cardiology - Cath Lab Technologists
· Nursing - All specialties
· Radiation Oncology - Physicists, Dosimetrists and Radiation Therapists
· Radiology - X-Ray, Cat Scan, MRI, Mammography, Nuclear Medicine, Special Procedures Technologists
· Ultrasound - General, Vascular and Echo Technologists
· Pharmacists.

Q. What types of healthcare facilities does TeamStaff Rx work with?
A. We have positions available nationwide with hospitals, clinics, imaging centers, mobile imaging companies, retail and mail order pharmacies.

Q. What do I need to qualify to work with TeamStaff Rx?
A. We ask that you have a demonstrable record of success with solid references. Our clients have needs that range from entry level positions that require at least one year of experience to executives that require extensive experience and education.

Q. Tell me how the permanent placement process works.
A. Once you have interviewed with one of our recruiters over the phone and they have gotten to know you and what your goals are, they will search our database of open positions and/or contact our clients to see if they have a position available for someone with your skills and experience. They will coordinate and prepare you for phone and on-site interviews and assist you with details regarding salary and benefit negotiations.

Q. What will it cost me to use your permanent placement services?
A. Nothing. Our fees are paid by our client facilities.

Q. Will you send out my resume without permission.
A. No. Your job search is entirely confidential. When we have a position we
feel is a match for what you've told us you're looking for, one of our
Recruiters will contact you to discuss the position and secure your approval to send your resume to the facility. We never approach a facility on your behalf without your permission.

Q. How do I get started?.
A. Easy. Just call us, send us an email or apply online and one of our
recruiters will work with you to find the position that it is right for you
at this time in your life and career.

Q. What type of housing is provided?
A. Our policy is to provide all of our travelers with secure, comfortable private housing. You might stay in a hotel, corporate housing, or a furnished apartment.

Q. Who makes the travel arrangements?
A. We do. We make all of the arrangements including housing and transportation, and there’s no cost to you. All you need to do is arrive at the airport with your ID and luggage – it’s that simple!

Q. I have a RV/motor home that I prefer to use, how does that work?
A. If you prefer to bring the comforts of home with you, that’s just fine. We will negotiate a fair reimbursement to cover your expenses.

Q. What happens if my flight is cancelled or I have a problem with other travel arrangements?
A. Contact your Account Manager immediately. If you problem arises after business hours, a Account Manager is on call 24/7 to handle emergencies. In addition, our travel agent is also available to assist with any problems.

Q. I don't like to fly. Can I take my own vehicle?
A. If you choose to drive your own car, we will negotiate a fair reimbursement.

Q. Do I get to keep my frequent flyer miles?
A. Yes. Just notify our in-house travel agent of the account number and the mileage will be credited to your account.

Q. Do you reimburse for travel expenses?
A. See your Recruiter or Account Manager for details.